CRYSTAL DENTAL - CASE STUDY
While their in-clinic service was exceptional, their online presence did not reflect the professionalism and trust required in the healthcare space.
When Crystal Dental approached us, their branding lacked consistency, their website felt outdated, and their Google Maps presence was under-optimised limiting visibility and patient trust.
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Objectives
• Develop a refreshed brand identity that reflects professionalism and care
• Redesign the website to build trust and improve appointment inquiries
• Improve local visibility through Google Maps optimisation
• Create high-quality visuals to elevate perception• Enable easy content updates for the internal team










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Strategy
We focused on building trust, clarity, and strong local visibility.
Strategic Rebranding
We refined Crystal Dental’s visual identity to communicate cleanliness, expertise, and reliability. This included updated typography, color palette refinement, and consistent brand elements across digital touchpoints.
Conversion-Focused Website (Webflow)
The website was redesigned and rebuilt in Webflow to ensure:• Clear service breakdowns (implants, whitening, general dentistry, etc.)
• Strong above-the-fold trust messaging
• Simplified appointment booking flow
• Mobile-first optimisation
• Fast loading speedsWebflow was chosen to give the Crystal Dental team full control over future updates without technical barriers.
Professional Photography
We conducted on-site photography to capture:• The clinic environment
• Treatment rooms and equipment
• Team portraits
• Patient-focused momentsThese visuals significantly enhanced trust and credibility across the website and Google Business Profile.
Google Maps Optimisation
We enhanced their Google Maps presence by:• Updating professional imagery
• Improving listing consistency
• Optimising business description
• Aligning brand visuals with website identityThis strengthened local search performance and improved click-through to appointment inquiries.
Implementation Process
We began with a brand audit to evaluate inconsistencies in Crystal Dental’s identity and digital presentation. After finalising the rebranding direction, we moved into UI/UX design and developed the new website on Webflow with a strong focus on clarity, accessibility, and patient reassurance.
Simultaneously, we organised a professional photoshoot at the clinic to capture authentic, high-quality visuals that reflected the clinic’s standards.Once development was complete, we optimised their Google Maps presence to ensure visual and informational consistency across all platforms. The final result was a cohesive, trust-driven digital ecosystem that aligns with their in-clinic excellence.
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Key Takeaways
Visual Trust Is Everything in Healthcare
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Why it Worked

Professional Identity Matched by Digital Experience
Crucial information placed above the fold helped users immediately understand what Al-Essa offers.
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Simplified Booking Experience
Clear CTAs and streamlined service pages reduced friction and increased inquiry rates.
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Consistent Brand Across All Touchpoints
Website, Google Maps, and photography were aligned — reinforcing trust at every stage of the patient journey.
Success Stories From our Clients
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